Privacy Policy
At LA LUXURY Pty Ltd (ABN 40 672 269 635) (herein referred to as ‘LA LUXURY’, ‘we’, ‘our’, ‘us’) we respect the privacy of all individuals we interact with and capture personal information about. We will only use your personal information in line with our Privacy Policy and any applicable laws and regulations. Our Privacy Policy is designed to communicate to you how we collect and handle your personal information.
What is considered personal information?
Under privacy regulations, personal information includes any information that is about an identified individual or an individual who is reasonably identifiable. Personal information could include information such as your contact details, including your name, email address, home address and phone number, date of birth, credit information, or sensitive information such as health information, information related to race or political opinions, for example.
What personal information do we collect?
The types of personal information we may collect about you will depend on our relationship with you. The personal information that we collect may include:
• Contact details including, full name, email address, phone number, residential and shipping address.
• Identification information including, a copy of a form of identification for example, a driver license or passport.
• Payment method details such as your credit card information or bank details.
• Information about your personal characteristics such as your measurements including height, bust, waist and hip measurements and dress size. We may also collect information about your style preferences and/or the nature of events you would typically use our services for.
• Information related to your interactions with our website including how you access and use our website, and information about the devices you use to shop online.
If we are not provided with the personal information that we request, we may not be able to provide our products or services to you. You may be able to interact with us anonymously in some case, such as when making a general enquiry.
How do we collect your personal information?
We collect personal information in a number of ways, including:
• Directly from you when you interact with us, for example, through our website when you make a purchase, subscribe to our marketing communications or submit an enquiry or through our social media platforms when you ask a question, comment on our posts or make a general enquiry.
• If you have an agent acting on your behalf, we may collect personal information about you through your agent.
• Through other sources or third parties, for example through our platform provider or credit card issuers.
• Through our website, for example through cookies that may be placed on your browser to improve your experience with us.
• We may create information ourselves such as trends related to your shopping preferences after we have analysed the information we have collected about you.
How do we use your personal information?
The personal information we collect from you will only be used to conduct our business and provide you with the best possible service and experience, including to:
• Provide our products and services to you in accordance with our Standard Terms and Conditions, for example to verify your identify, fulfil your orders and process your payments.
• Respond to your queries, for example when you place an order or make a request or enquiry.
• Inform you of existing and proposed products and services which we provide, or other special deals and promotions that we may be running.
• Personalise your experience, for example through remembering your preferences and customising our products and services to better suit your needs or to send you material that we believe may be relevant to you.
• Further develop and improve the quality of the products and services we provide, and to request your feedback.
• Conduct our day-to-day business operations, for example, to operate our business, maintain our accounts and records, to detect and prevent fraud or misuse of our services and for any other business purpose that is permitted by law.
If you do not want us to use your personal information to provide you with information about our products and services, to request your feedback, or to personalise your experience you have the right to opt-out of by contacting us as set out below.
We will only use your personal information for the purposes mentioned above and any related purposes which would be reasonably expected by you. We will not use your personal information for purposes other than those described above or any related purposes unless we are required or permitted by law, or we have your consent to do so.
Who do we share your personal information with?
We may disclose your personal information in certain circumstances, such as where required to conduct our business, required or authorised by law or where you have consented.
We may disclose your personal information to:
• Other individuals or entities as directed by you.
• Our related companies and business partners to conduct our business.
• Entities or individuals engaged in providing us with services, for example professional, business, or technology services, where required.
• Third party service providers for example, providers payment processing and website management and hosting providers.
When disclosing your personal information, we will take reasonable steps to ensure that the recipient is bound by privacy obligations.
Where is your personal information stored?
Your personal information may be stored outside of Australia for any of the purposes set out in this Privacy Policy. Where personal information is disclosed overseas, we will take reasonable steps to confirm that these parties are subject to privacy obligations of the same standard as those in this Privacy Policy.
In the course of our ordinary business operations, we may disclose personal information to third parties located in Canada, United States, Europe and/or Asia.
How do we keep your personal information secure?
We will take all reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, disclosure or destruction. We store your personal information electronically in our cloud-based platform which is bound by appropriate cyber security controls.
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and/or the Office of the Australian Information Commissioner as soon as practicable, in accordance with privacy laws.
How can you access and/or correct personal information held about you?
You may request access to, or correction of, any of the personal information we hold about you by contacting us using out contact details provided below.
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date however please notify us of any errors or changes to your personal information and we will take steps to correct your personal information.
How can you contact us or make a complaint?
If you have any questions, concerns or complaints about our collection, use or disclosure of personal information, or if you believe we have not complied with this Privacy Policy or applicable privacy laws, please contact us at: info@laluxury.com.au
We will take any privacy complaint seriously and will aim to resolve all complaints in a timely and efficient manner. We will do our best to deal with your complaint fairly and promptly, however, if you remain dissatisfied, you can also make a formal complaint with the Officer of the Australian Information Commissioner (the regulator responsible for privacy in Australia) at: https://www.oaic.gov.au/
This Privacy Policy was last updated in March 2024.